Pausilya Holistics Privacy Policy

My contact details  

Name:  Tracy Forte – Pausilya Holistics

Phone Number: 07721395152

E-mail: hello@pausilyaholistics.com  

What personal information do I collect? 

In order to give professional reflexology treatments, I will need to ask for and keep information about your health. 

The information to be held is: 

• Your contact details

• Medical history and other health-related information 

• Treatment details and related notes 

How do I collect the information?  

Most of the personal information I process is provided to me directly by you through a consultation form and during the treatment consultations.  I collect this information to inform reflexology treatments and any advice I give as a result of your treatment. 

How will I use the information that you have given me? 

I will only use this for:

• informing reflexology treatments and any  advice I give as a result of your treatment, 

• contacting you regarding your appointment, any treatment advice or updates/news regarding Pausilya Holistics. 

• I will not share your personal information with anyone.

Lawful Basis for holding and using Client Information 

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis I rely on for processing this information are: 

• My requirement to retain client information for 7 years after the date of your treatment or for as long as my Insurance company requests.

• My requirement to retain the information in order to provide you with the best possible treatment options and advice.

• As I hold special category data (i.e. health related information), the additional condition under which I hold and use this information is for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.

How I store your personal information.  Protecting your Personal Data 

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you.  

I will only contact you using the contact preferences you have given me.  

I keep consultation and treatment records for 7 years or as required by my insurance company.  After this time I will then dispose of your information securely and in line with GDPR requirements.

Therapist’s rights 

Please note: 

• If you don’t agree to Pausilya Holistics keeping  records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you.

• Pausilya Holistics has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed.

• Pausilya Holistics can move records between  their computers and IT systems, as long as your details are protected from being seen by others without your permission.  

What to do if you are unhappy about how your personal information is used.

If you have any concerns about my use of your personal information, please contact me in the first instance at hello@pausilyholistics.com or telephone 07721395152.